Potter managed services
Potter operates the shared services that connect each Box to the wider Potter platform. These services activate your subscription, deliver the capabilities included in your plan and connect your public domains. Potter Website Hosting separately publishes and serves complete merchant websites.
Responsibilities
- Subscription activation. Confirms that your Box is active and makes the capabilities in your plan available.
- Secure software delivery. Delivers approved Potter updates and features to your Box.
- Domain onboarding. Connects the domains used by your organization and its merchants.
- Website hosting coordination. Connects approved domains and the correct customer-operated Box to Potter’s separately charged website hosting service.
Your data remains in your Box
Potter managed services coordinate activation and public traffic; they do not combine merchant business data into a shared database. Catalogs, customers, orders, and operational records remain within the Box that owns them.
Shared responsibility
Potter secures and operates the managed platform services. Your organization controls who can access its Box, which merchants are onboarded, and how merchant operations are governed.
Sections
- Licensing: activating your subscription and understanding plan access.
- Domains & launch: connecting domains and preparing merchant websites for public traffic.
Potter handles the private service-to-service communication behind these capabilities. Customers use the Box CLI and console rather than calling Potter’s internal services directly.